File a complaint

YOUR RIGHTS AS A USER :

• The right to be informed of existing services and the way to obtain them;
• The right to receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate;
• The right to choose the professional or institution you wish to receive services from;
• The right to receive emergency care;
• The right to be informed of your state of health, and of the various options open to you and their consequences, before giving your consent to care;
• The right to be informed as soon as possible of any accident that occurs during the provision of services;
• The right to be treated, at all times, with courtesy, fairness and understanding, and with respect for your dignity, autonomy, needs and safety;
• The right to accept or refuse care, on your own or through your authorized representative, freely and in an enlightened manner;
• The right to have access to your record, which is confidential;
• The right to participate in the decisions that concern you;
• The right to be accompanied or assisted by the person of your choice in obtaining information about services;
• The right to file a complaint without the risk of reprisal, to be informed of the complaint examination procedure and, if required, to be accompanied or assisted in the procedure;
• The right to be represented in regard to all your recognized rights if you are temporarily or permanently unable to give your consent;
• If you are an English-speaking user, the right to receive services in English, according to the government access program.